How do I return an item?

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Your satisfaction is our priority. We will accept the jewelry back in its original, saleable condition, and in its complete original packaging, accompanied by the sales receipt. This offer refers to items we have in stock, only. We do not accept returns on items made to order or custom items. You must first contact us to get a return code and ship it back to us within 7 days of receipt to your home or office. If these standards are not met we may refuse the return. Please note any item that is a custom design, custom order, special order, or alteration is not exchangeable or refundable. Custom designs, orders, special orders or alterations are defined as the following: Any item ordered that is not currently in stock, or inventory, any stocked item made to your specifications: including sizing, changing of symbols, engraving, adding comfort fit , and modifications of any kind. Please note that any items showing signs of wear, or items that have been resized, modified or altered by another jeweler cannot be accepted for return. Orders without a Jendayi return code, and items not shipped properly, with original packaging, proper insurance or tracking number will be refused receipt. Jendayi is committed to excellence. We stand behind our products. If you have a concern about a particular product, please contact us 1.877. 898.7468. Please send returns to:

Jendayi Collection
ATTN: Returns (*your personalized return code)
8549 Wilshire Blvd, #1209
Beverly Hills, CA 90211

Or you may take your return to our local store. An original sales receipt must accompany your return. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is
  • without showing signs of wear or damage in any way
  • within 30 calendar days of the delivery date
  • unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit.

Refunds are contingent upon inspection of item(s) once we receive it.

Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Please contact customer service for more information on returning an item. Thank you.
[email protected]